Solar Panel Installation Scams

The UK is adopting renewable energy at a great pace and with this, solar panels are becoming a popular choice for homeowners aiming to reduce their carbon footprint and their energy costs. However, with the increased demand for solar panel installations, there is a rise in unethical installers and unsafe and badly executed installations. Unfortunately, it is more common than you would think for the wrong solar panel installers to be chosen for these jobs, resulting in customers losing their hard-earned cash, and having to deal with safety hazards and long-term issues with their solar systems. This blog post aims to provide you with enough information on how to defend yourself against such scams.

Solar Panel Fires on the Rise

Statistics have shown that the cases of fire outbreaks in relation to solar panels have increased in the UK. During the first half of the year 2023, there were sixty-six fires that were caused by either a wrong installation or faulty solar panels. This statistic alone shows why having a quality installer who enforces safety and quality measures consistently is critically important.

Common Scams Related to Solar in the UK

1. Products and services being misrepresented: Some of the questionable companies may install lower quality solar panels than the ones they agreed on when offering their services, thus causing reduced output performance and potentially void warranties.
2. Hard-Sell Tactics: These are installers who want to pressure you into signing on the spot, maybe with some 'limited time' offer or a greatly discounted offer. In a legitimate business, you get the time you need to consider the information in order to make the proper decision.
3. Fake solar companies: They will ask for hefty deposits on particular projects and then vanish into thin air without performing the job. They can also fake association with government initiatives or provide certain fake promotions.

Red Flags to Look Out For

• Unsolicited Offers: Be wary of phone calls, emails, or door-to-door salespersons you have not specifically requested, who offer free health checks, systems upgrading, or special offers.
• Lack of Transparency: Any time a company is not transparent about the price of something, does not want to provide details about a product, or cannot answer one of your questions, these are signs that raise suspicion.
• Poor Presence Online: Most genuine businesses have nice websites with good customer reviews and some social media presence. Any of those not being there would surely raise suspicion.

Risks of Poor Installation

• Electrical Hazards: Faulty wiring and improper connections can lead to system failures, electrical shocks, or even fires, posing serious risks to your home and family.
• Roof Damage: Incorrect installation can compromise your roof's integrity, leading to leaks, structural issues, and costly repairs.
• Underperforming Systems: A poorly installed system may not generate the expected energy output, reducing your return on investment and prolonging the payback period.
• Voided Warranties: Using unaccredited installers or non-compliant equipment can void manufacturer warranties, leaving you unprotected if problems arise.

How to Protect Yourself

1. Do Thorough Research: Investigate multiple companies before making a decision. Look for reviews, testimonials, and any news articles that might highlight potential issues.
2. Verify Accreditations: Ensure the installer is accredited by recognised bodies such as the Microgeneration Certification Scheme (MCS) and is a member of the Renewable Energy Consumer Code (RECC). These accreditations demonstrate compliance with industry standards.
3. Consider HIES Insurance: The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) provides consumer protection, including insurance-backed guarantees. Choosing an installer who is a HIES member can offer additional peace of mind.
4. Get Multiple Quotes: Obtain detailed quotes from several installers to compare prices, services, and equipment specifications. This helps you spot any inconsistencies or unusually low bids that might indicate subpar service.
5. Read Contracts Carefully: Never rush into signing a contract. Take the time to read all terms and conditions, focusing on warranties, payment schedules, and any potential hidden fees.
6. Avoid Large Upfront Payments: Be wary of companies demanding significant deposits before any work begins. A reasonable deposit is standard, but it shouldn't be disproportionate to the total project cost.

Conclusion

Investing in solar panels is a significant commitment that offers numerous long-term benefits when done correctly. However, the risks associated with choosing an unreliable installer are substantial. By staying vigilant, conducting thorough research, and being aware of the warning signs, you can protect yourself from scams and ensure your solar investment is safe and effective. Remember, if an offer seems too good to be true, it probably is. Make informed choices to enjoy the full advantages of solar energy without unnecessary risks.

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