Complaints Procedure
Our Commitment to Your Satisfaction
At JM ELECTRICAL GREEN ENERGY LIMITED, we pride ourselves on the quality of our work and our commitment to customer satisfaction. However, we understand that sometimes things can go wrong. If you have an issue you feel needs addressing, we have a clear and fair process to ensure it's resolved as quickly as possible.
Step 1: Get in Touch With Us
In the first instance, please contact us directly with the details of your complaint. Providing as much information as possible will help us to understand and resolve the issue faster. We will do our utmost to find a satisfactory solution with you.
- Phone:01786 357014
- Email:contact@jmegreenenergy.co.uk
Step 2: Independent Dispute Resolution & Arbitration
If we are unable to resolve the dispute to your satisfaction, you can refer the matter to the independent dispute resolution service provided by RECC, our consumer code body. We are committed to engaging with this process.
As detailed in their procedure, if an agreement is not reached through mediation, you have the right to refer the matter to RECC’s independent arbitration service. An award made under this service is legally binding.
Installation & Certification Matters
Disputes that relate specifically to the technical aspects of an electrical installation covered by our certification body can be referred to NAPIT if they cannot be resolved with us directly.
Your Consumer Rights
This complaints procedure does not affect your statutory rights under UK consumer protection laws. We are fully committed to upholding these rights throughout any process.
